Refund and cancellation
How deposits, cancellations, and incomplete audit engagements are handled for Connected Infrastructure work.
Scope of these terms
These terms apply to professional engagements for financial audit of loan origination applications, underwriting file review, and credit policy compliance checks. This site does not sell physical goods or software subscriptions.
Deposits
A deposit of typically forty percent of the engagement fee is invoiced on acceptance of a signed scope. The deposit reserves reviewer time and covers initial sample design.
Full refund eligibility
A full refund of amounts paid is available if we cancel the engagement before file examination begins, or if you cancel in writing more than ten business days before the agreed start date and we have not commenced billable work beyond unpaid scoping.
Partial refunds
If you cancel fewer than ten business days before the start date, or after examination has begun, we invoice for work completed (including sample design, file review hours, and drafting) and refund any unused deposit balance. Materials already prepared for you (draft findings extracts) remain deliverable upon settlement of outstanding fees.
Non-refundable items
- Third-party costs already incurred at your request (for example courier retrieval of provincial archives), billed at cost
- Completed closing workshops that have already taken place
- Opinion letters already issued
Rescheduling
You may reschedule once without fee if you give at least five business days’ notice and alternative dates within thirty days are mutually available. Further reschedules may incur a scheduling fee disclosed before confirmation.
No-shows and access failures
If scheduled on-site days cannot proceed because files or contacts are unavailable after we arrive as agreed, those reviewer days remain chargeable. We will propose a revised plan for remaining work.
Work already started
Once file examination has started, fees reflect progress against the scope. You may stop the engagement; you remain responsible for fees for work performed and reasonable wind-down time to secure workpapers.
Refund process and timing
Email info@connected-infrastructure.digital with your engagement reference and reason. Approved refunds are processed to the original payment method within fourteen business days of written approval. Bank processing times may add a further delay outside our control.
Contact for refund requests
Connected Infrastructure, Level 7, 64 Rama IX Road, Huai Khwang, Bangkok 10310, +66 2 555 4280, info@connected-infrastructure.digital.